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A warranty is only as good as your paperwork and the company behind it. Here is how to claim when something fails.
Image: Building with solar panels Northern Germany by Tvabutzku1234, CC0, via Wikimedia Commons.
A twenty-five-year warranty sounds like total peace of mind until the day something stops working. Then the questions arrive: who do I call, what do I show them and how long will it take? This guide explains the solar warranty claim process in Raipur: the three warranties you actually have, the documents to keep, a step-by-step claim path and what to do if the company stalls.
Quick answer: report the fault to your installer in writing with photographs and inverter data, give them your invoice, serial numbers and commissioning report, set a response deadline and escalate to the manufacturer and consumer channels only if needed.
| Warranty | Issued by | Typical length | What it covers |
|---|---|---|---|
| Module product warranty | Panel manufacturer | 10 - 12 years or more | Defects in materials and workmanship of the module |
| Module performance warranty | Panel manufacturer | 25 - 30 years, linear | Guaranteed minimum output over time |
| Inverter warranty | Inverter manufacturer | Commonly 5 - 10 years | Electronics failure under normal use |
| Workmanship warranty | Installer | Set by the installer; ask in writing | Mounting, cabling, earthing, roof sealing and installation faults |
The headline 25 years is the module performance warranty, not a promise that everything is covered for 25 years. Knowing which warranty applies to which fault is half the battle.
| Problem | First contact | Then |
|---|---|---|
| Inverter showing a fault or not starting | Installer | Inverter manufacturer's service centre |
| Panel cracked or hot-spotted | Installer | Panel manufacturer, with photos and serial number |
| Output much lower than usual | Installer | Check shade and dust; then technician inspection |
| Roof leak near foundations | Installer (workmanship) | Insurer if storm-related |
| Meter or export not recorded | CSPDCL division office | Installer with inverter data |
| Lightning or surge damage | Installer and insurer | Manufacturer, if covered |
Send a written reminder with a date. If there is still no action, contact the manufacturer directly with serial numbers and photographs. For subsidy or net-metering issues, use the portal helpdesk and the distribution company. For unresolved consumer disputes, consumer protection channels exist. Keep every message and note every call.
Clean panels regularly, keep the inverter area ventilated, schedule an annual inspection and check surge protection before the storm season. See our solar maintenance checklist and lightning protection guide. A well-maintained system is also easier to claim on, because your records show normal use.
A clear message gets a faster response. A good one reads: "Dear sir, my 3 kW system installed on 12 March, invoice number ___, inverter serial number ___, has shown fault code ___ since 4 June. It is not generating. Photographs and app screenshots are attached. Please confirm a visit date within three working days. If this is a manufacturer warranty claim, please raise it and share the reference number." It names the system, the date, the fault and the deadline, and it creates a written record.
| Claim type | Typical resolution path | What affects speed |
|---|---|---|
| Inverter fault | Diagnosis, then repair or replacement via the service centre | Spare availability, remote vs on-site diagnosis |
| Panel defect | Inspection, manufacturer assessment, replacement | Photographic evidence, serial number records |
| Workmanship issue (leak, loose structure) | Installer inspects and repairs | Installer responsiveness and written warranty terms |
| Performance shortfall | Measurements and data review; manufacturer claim if beyond tolerance | Quality of your generation logs |
These are patterns rather than guarantees. The best accelerator is a complete file and polite persistence.
Warranties cover manufacturing defects, not every cause of damage. Storms, lightning, theft and fire usually fall under insurance. Ask your insurer whether your home or property policy covers solar equipment, whether the sum insured should be raised and what documents it requires. Keep the commissioning report and installation photographs in your claim folder, since insurers often ask for proof of correct installation.
Keep the paperwork, report in writing and set deadlines. If you are comparing providers, start with our guide to the best solar company in Raipur, then ask a solar company in Raipur for a written quote. Our solar installation in Raipur crews work across the city, the solar Raipur area guide explains local roof and shade patterns, and the main solar in Raipur guide covers costs. The full blog has more, and PM Surya Ghar Yojana in Raipur explains the subsidy.
Call your installer first. They know the system and can usually diagnose and arrange a manufacturer claim if needed. Escalate to the manufacturer if the installer does not respond.
The tax invoice, serial numbers, warranty cards, commissioning report, photographs of the fault and your inverter app logs. Keep them together from day one.
Panels commonly carry a product warranty of 10 to 12 years or more and a 25 to 30 year performance warranty. Inverters often carry 5 to 10 years. Workmanship warranties are set by the installer; ask for years in writing.
Normal cleaning does not. Opening equipment, altering wiring or using unapproved parts can. Follow the manufacturer's instructions and let qualified people do electrical work.
Panel and inverter warranties still run with the manufacturers, but claims become harder. Keep all documents and contact the manufacturers directly with serial numbers.
Visit C-29, Sector 3, Devendra Nagar, Raipur, Chhattisgarh 492001, call 083051 31420 or send your details online for a free survey and a written quotation. Our solar installation in Raipur team replies the same working day.
A good solar company in Raipur survey comes first. Read about solar in Raipur, compare firms with our best solar company in Raipur questions and see how solar installation in Raipur works in your solar Raipur neighbourhood. Browse every article on the solar blog, or see PM Surya Ghar Yojana in Raipur and our solar services.
We help owners document and escalate claims for systems we installed and for systems installed by others.